Q. Is there a Minimum Order Requirement?
A. We do not have any minimum order requirements for any of the products at our website. – NO, clients can order any amount. All orders below US$ 300 or Euro 200 are sent by first class registered post and orders above US$ 300 or Euro 200 are sent by UPS, TNT, DHL or fedex. Sam Surin’s company and factory is processing between 75,000 to 100,000 orders a year.
Q. I am an existing client but do not have my customer ID or order number. Do you have all my measurements?
A. If you have ordered from Sam Surin’s company before, all your measurements are on file. You can contact us for a confirmation. You can also inform us if any changes needed and the measurements will then be updated.
Q. Once I am very satisfied, how can I re-order again?
- World wide sales trips - You can order from us during our world wide trips when Sam Surin’s sales team is visiting your city. Email us for exact locations and dates.
- Order online – Visit Samsurin.com and you reorder anytime.
- Visit our showroom in Bangkok, Thailand – You can visit our showroom and reorder anytime during the year.
- Order by Email/Phone – If you prefer to order email or by phone, just send us an email and Sam Surin’s sales team will get back to you by email or phone.
Q. Lots of people compliment me and ask me about your company. How can I introduce them to Sam Surin’s tailor made clothes?
A. Simply direct them to our website www.samsurin.com or tell them to email us about our up coming sales tour in your country. We highly appreciate your effort in recommending us new clients. 99% of Sam Surin’s business is through existing clients or new clients recommended by existing clients.
Q. Can I schedule an on-site visit with your Sales team and Designers in my home or office?
A. Certainly. If you have ten or more people interested in custom tailored suits, we will be happy to make the arrangements. Our tailors travel extensively throughout the Europe, Australia & USA.
Q. What if I need some alterations when I receive my clothes?
A. When it comes to sizes done/taken by our expert sales team or designers, our success rate is 99%. But still sometimes clients do feel that they want the clothes to be bit slimmer or wider or some other alterations. The service is done free of charge. The client needs to inform us by email and we will inform an address to send the clothes back. Our company pays for all the costs. Client does not have to pay anything for alterations. If the sizes are not taken by our sales team but instead are provided by the client himself or clients provides us with a sample, in such case we cannot take any responsibility. Surprisingly even if clients provide samples or get measured by them selves the alteration rate is very low.
Q. Can you do Big and Tall size tailor made clothes?
A. Yes of course we make custom clothing for big and tall sizes. In fact, we love to work with very large sizes since once we can prove our viability as worthy sartorial.
Q. What if I am an odd size with parts of my body larger or smaller than other parts? Such as, what if my neck is a lot larger than the rest of my proportions or what if my sleeves are extra short/long compared to the rest of me?
A. Since we are Custom Tailors, we are able make to measure each garment to specifications provided for each individual client. It is in fact the whole reason of our existence that we are able to custom fit any piece of clothing to suit the physical properties of each person. All our products are made from the beginning with your personal pattern, from the ion of the style, to the ion of the fabric and color and any custom requests to the actual cutting and finishing of the garment. Hence, we are able to custom make the item to the sizes provided be they consistent or inconsistent to the rest of the physique of the wearer.
Q. How long it takes for delivery after an Order is shipped. Do you ship world wide.
A. Most of our shipments are sent by International couriers for safe and fast door to door delivery. We also use registered International airmail for small orders. Typically, one would expect to receive the package in 7 to 10 business days from the day the order has been shipped. Yes we ship world wide.
Q. What is the Turnaround Time at Sam Surin?
A. If you order from us during one of our sales trips in Europe, UK, USA or Australia or online mail order services, the delivery time is 3 to 6 weeks. If you order while visiting our showroom in Bangkok, the orders can done in 24-72 hours.
Q. Will the fabric be exactly like what I see on my screen?
A. Due to the fact that monitor settings may vary, there may be a slight variance between the presentation of the fabric online and the actual fabric.
Q. What are my payment options?
A. In order to assist you as much as possible in your financial dealings with our company, we accept payment by most modern methods. You can pay by credit cards, cash, online secure payments, Authorization letter/form with credit card details, Paypal, Western Union, Bank transfer etc. Our resellers and Franchisees have payment options customized to their individual situations on a case by case basis.
Q. Do you share your customer list or any customer information with other companies?
A. Absolutely no. We never have, and we never will. Any data on personal features of our customers are used solely to manage our customer relations; no personal data or e-mail addresses are passed on to any third party under any circumstances.
Q. Can I order fabric swatches?
A. Swatches of our fabrics are available for those who would like to see the actual material and color before placing an order. Each set of between 120 to 150 different fabric and color choices is available for ordering and - Please bear in mind that it can take anywhere between 4 days up to 3 weeks for the swatches to be delivered depending on the immediate availability of the sets or if new sets are being constructed. Since preparing the swatches is a very labor-intensive project, it may take longer than our regular turnaround time. The set contains several basic fabric and color choices available online and offline for Suits, Jackets and Blazers, Trousers and Shirts that is in stock in our inventory. For first time clients we charge a very nominal but refundable fee for sending swatches. Once the client places an order after receiving the swatches, the amount is refunded. No fee is charged for sending swatches to our existing clients.
Q. Does Sam Surin customize to any style?
A. If you would like us to custom make garments to styles not displayed or available at our website, we can do this if the image file or a link to an online image is emailed to us along with the order or before placing the order for our confirmation and further instructions. Our email address is sam@samsurin.com Please contact us for more information. Should you like to send us an image file, Kindly do so using JPEG formats and please keep the file as small as possible.
Q. Can I send measurements off a garment I am happy with?
A. We are happy to receive measurements from a finished shirt, Suit or Pants. Please contact us for details on how to submit those measurements.
Q. How do I best take sizes? With clothes on or without any clothes on?
A. Two dimensional measurements such as lengths and shoulder widths can be taken off another piece of clothing that fits well. Three dimensional measurements such as chest circumference and stomach should be taken off the body.
When taking Measurements, we would recommend a thin t-shirt and a well fitting pair of pants be worn.
Please do not take measurements wearing a jacket or jeans or shorts and other such casual clothing.
For Pants measurements, ideally the pants you wear when taking the measurements should sit exactly where you would like your custom pants to sit if these are being ordered. Ideally the standard jacket length should cover at least the buttocks at the back and the crotch in the front.
When submitting shirt sleeve lengths, do not submit half shoulder and sleeve length as sleeve length is generally understood specially in the USA. Please measure sleeve length from the top of the shoulder to the length desired as is described in the measurements forms. PLEASE OUR VIDEO ONLINE ON HOW TO MEASURE.
Q. Can you do large loose shirts? Can you to tight or fitted Shirts? Loose baggy pants/slacks? Snug/slim fit pants? Boxy or baggy Jackets?
A. Since we are custom tailors, we can custom make to measure any style of large loose shirts, tight fitted Shirts, loose baggy slacks, snug fit pants and boxy Jackets or other combinations of fit, comfort, cut and proportion you desire with any measurements specification including various torso measurements and neck/torso dimension combinations. In fact this is exactly what we do as a profession. Such customizations are at no extra charge whatsoever. We would need the complete set of measurements though, as per our measurements forms that can be accessed by logging into the My Account section at our website. You would need to set up a personal profile and measurements profile in your account at our website before or during the order process.
Q. I have a large group of people that I would like to order for. Can I get a discount?
A. We are more than happy to offer discount and very competitive prices for orders that are placed for a large group of people.
This could be in instances when all the individuals at your workplace would like to place an order, or instances where a social group you belong to, such as a church choir, sales exhibition, Uniform or would like to place a collective order or even instances such as when a group of people wish to dress alike for an occasion such as in weddings. Please contact us for more Information.
Q. What are the Reseller and Franchise Opportunities offered by New Royal Fashions.
A. For information about purchasing a franchise in the samsurin.com website, please fill out our contact form and a representative of Sam Surin will contact you.
Q. What does bespoke mean?
A. To put it simply bespoke means 'made to measure'. We are not customizing a pre-made suit. Your suit is cut from a piece of cloth to measurements that we have made by analyzing your body shape. Furthermore, the tailors have used thier skill, experience and expertise to imagine the suit on you while they makes thier notes. This enables them to adjust any measurements accordingly as well as advise you on what style and cut will suit you the best. Indeed, the cut, style, color, number of buttons etc are all chosen by you. The suit is therefore made to your exact specifications, and is completely unique to you. To compliment this we embroider your name into the inside pocket. We are all individuals, after all� why shouldn't our clothes be individual too.
Q. Why go bespoke?
A. There is nothing like the feel and look of a bespoke suit. Our body shapes vary considerably, and with such limited choice given to us by the shops the chances of finding a suit that fits properly are extremely slim, even for a normal-shaped person (whatever that might mean). For example, an 'off the peg' jacket (a jacket from a shop) will come in just 2 options of size: the chest size (eg. 38") and the overall size (eg. short, regular or long). At New Royal Fashions by Sam Surin we take 15 measurements: as well as the chest we measure the arms, stomach, neck, shoulders, front length, back length and a unique 'fitting' measurement that ensures that the jacket is neatly fitted to flatter your body. Furthermore, 'off the peg' jackets increase in size 2 inches at a time (38,40,42 etc). That's an enormous 5 centimeters between each size. A beautifully fitting suit speaks volumes about you and with prices like ours, what reason is there not to go bespoke.
Q. What are the common caring tips for Men’s suit?
- Always dry clean your suit and never do machine wash.
- Do not rub forcefully on dirt, stains.
- Do not press hot iron on the suit, also do not have heat treatment onto a stain on the suit, otherwise it will permanently “imprint” the stain.
- Hang your suit on a good quality hanger
Q. What is the right way to button Men’s suits?
A. Men’s two buttons suit is worn with the top button closed or buttoned and the bottom one open. Three buttons suit are worm with first two buttons closed and the last button open, Men’s four buttons suit is worn with the top three buttoned and the bottom one open, which is in line with how many three button suits are worn (top two buttoned, bottom open). In four or more button jacket fasten all the buttons. You can leave bottom button open.
Q. Are suit vests outdated?
A. No and never, Suit vests will never be outdated. In fact vests are for very dressy and formal business look. Usually people who want to look different or more dressed go for Vest with suits. We should check some of the Hollywood movies made with themes from 1930’s to 1960’s. One can notice how much importance was given to Suit with vest. Off course now times have changed and it is an extra cost but if you can get a good deal on suit with vest, don’t let it go. When you wear a vest with a suit you will feel the difference and the uplift in the confidence.
Q. Are suits with no vents in the back a dated look?
A. Vents are definitely more European and shapelier. They are also a symbol of better tailoring. At the moment 2 side vents are very popular.
Q. Which colors are most appropriate for Men’s suit?
A. Dark color suits are more appropriate for business and social occasions. The popular choice for colors among business people for suits are navy blue, gray, black, charcoal gray, olive etc.
Q. Do pleats on trousers go well?
A. First thing is that flat fronted trousers are always more flattering no matter what your size and age. Pleats bring attention to that area of the body.
Q. Tips for removing stains from suits?
A. To assist you in ink a great suit and to take better care of your suits, we are dedicating this section in our web site. It provides tips on how to maintain, spot clean, and get long life from your suit. These pages will be updated on a regular basis. With over 20 years in tailoring, here are some 'tricks of the trade' for spot cleaning your wool suit. Be sure of the nature of the stain and the type of material you are working on!
- Biro Ink: Soak a piece of cotton in alcohol. Rub gently.
- Blood: Fresh blood stains can be removed with cold water. For dried in blood stains use cold water but add a or two of hydrogen peroxide (use a 3% solution). Draw the area firmly and pour the solution over the stain. This will prevent the stain from spreading when reacting with the solution.
- Chocolate: Rub gently with glycerin. Rinse in lukewarm water.
- Coffee: Do not use soap! Try leaving a few s of glycerin to soak in. Then wash in lukewarm water. For old stains try adding a thimble spoon of egg-yoke to the glycerin.
- Scorch Mark: On wool rub with a piece of cotton soaked in hydrogen peroxide (24% solution). Leave the soaked stained area exposed to direct sunlight for a few hours until scorch mark disappears. Repeat a few times if necessary. Do not overuse peroxide!
- Fat: Use some very fine salt and rub gently.
- Fruit: Apply a little lemon juice to the stain. Not a good idea on silks etc.
- Grass: Rub the stain with the following solution 2 tablespoons of alcohol, 3 tablespoons of hot water and 1 tablespoon of ammonia.
- Iron Over pressing Marks: Place a well dampened cloth under the marked area. Place a white handkerchief on the outside. Leave for a day, then iron with a freshly dampened cloth. The iron should be warm and not hot!
- Lipstick: Mix a teaspoon of sugar with water and rub over the stain. Remove the solution with a damp cloth.
Q. Caring for your silk neckties?
A. Caring for your silk neckties is relatively simple. When removing your tie at the
end of the day, reverse the steps that you used to tie the knot. Then, hang the necktie on a tie rack, allowing it to return to its original shape and help remove wrinkles. The biggest enemy of the necktie is an unwanted stain. If it becomes stained, blot the spot as quickly as possible with a clean, dry cloth. Unless the stain is oil based, you can also go over it with a damp cloth. If you are fortunate, that will work. If the stain remains, have the necktie dry cleaned by someone who has a great deal of experience with ties. Silk is delicate. Cleaning and pressing a silk tie is an acquired skill.
